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FAQ

  • Q What is the delivery cycle of your hydraulic motor?

    A
    a. The delivery cycle of standard HMB/HMKB/MRH motor is 5-7 days;
    b. The delivery cycle of standard HMC/HMJC/HMKC/IAC/MRH2 is 7-10 days;
    c. The delivery cycle of hatch motor is 3-5 days
    d. The delivery cycle of standard CA motor is 15-20 days
    e. The delivery cycle of custom motor and custom control valve group is 35-45 days.
  • Q What is your guarantee for the quality of your hydraulic motor?

    A
    Since we do not have the ability to provide after- service abroad and cannot grasp the situation and conditions of the hydraulic motor's use site, we make the following special provisions for the quality guarantee:
    1/ If both parties have checked the model and technical parameters of the hydraulic motor before signing the contract, and confirmed the supply after a detailed understanding of the working conditions and equipment for the use of the hydraulic motor the quality guarantee can be provided. During the warranty period (calculated from the date of delivery of the hydraulic motor), if it can be clearly determined that the problem is due the quality of the hydraulic motor itself, free spare parts for maintenance can be provided, along with related technical guidance.
    2/ For hydraulic motors clearly supplied for use in the following operating conditions, the specific warranty period is as follows:
    2.(1) Plastic machinery:
    a. HMB hydraulic motor warranty period is 18 months;
    b. CA hydraulic motor warranty period is 36 months;
    2.(2) Marine anchor windlass winch, capstan:
    a. HMB/MRH/HMC/HMJC/HMKC/MRH2/IAC hydraulic motor warranty period is 14 months;
    b. CA hydraulic motor warranty period is 24 months;
    2.(3) Bulk cargo ship hatch cover:
    The warranty period for all hatch hydraulic motors is 14 months
    2.(4) Drilling rig, crusher and other construction machinery:
    CA hydraulic motor warranty period is 14 months
  • Q What is the packaging of your hydraulic motor?

    A All our hydraulic motors are packaged with plywood packaging. The hydraulic motor shaft is placed upside down on the shelf, and there are 2 pressure bars pressing the hydraulic motor from above.
  • Q Is there any requirement for the minimum order of your hydraulic motor?

    A Our hydraulic motors are all large items, and there is no requirement for the minimum order quantity.
  • Q 5.Can you customize hydraulic or customize control hydraulic valve groups?

    A Hydraulic motors can be customized, but on the premise that it must be based on our existing hydraulic motor types for local design and, including the customization of the output shaft, which requires specific technical communication and technical confirmation. Control hydraulic valve groups can be customized according to the schematic diagram and the use condition description For those that cannot clearly state the use requirements, or those that cannot be confirmed technically, we cannot customize and produce.
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